Refund policy

Return & Refund Policy


Last updated: 3/14/2025


At PicToLife, every product is custom-made using the photo you upload. Because of the personalized nature of our products, we have specific guidelines regarding returns and refunds.


Order Changes & Cancellations


You may request changes or cancellations within 12 hours of placing your order. After this period, your order may already be in production and cannot be modified or canceled.


Returns


Because our products are custom-made and personalized, we generally do not accept returns unless the item is defective, damaged, or there was an error in production.


If your product arrives damaged or incorrect, please contact us within 7 days of receiving your order.


To request a replacement or refund, please email our support team with:

 

  • Your order number

  • A description of the issue

  • Clear photos of the product

 


Refunds


Refunds may be issued if:

 

  • The product arrives damaged

  • The wrong item was sent

  • There was a manufacturing error

 


Once your request is approved, we will either:

 

  • Send a replacement product at no additional cost, or

  • Issue a refund to your original payment method.

 


Please allow 5–10 business days for the refund to appear in your account.


Photo Quality Responsibility

Customers are responsible for uploading clear, high-quality photos. We cannot offer refunds for products created from low-resolution or blurry images provided by the customer.


Shipping Issues

We are not responsible for delays caused by shipping carriers. However, if your package is lost in transit, please contact us and we will work with the carrier to resolve the issue.


Contact Us


If you have any questions about this policy or need assistance with your order, please contact us at:


Email: support@pictolife.com

We aim to respond to all inquiries within 24–48 hours.